We have received various reports from users who are getting PIN error messages when trying to login to their OverDrive accounts using the OverDrive app or Libby. In some cases, the error says: "Invalid patron pin(no pin was entered for this request)." If you get this error message, you should see an option to "add another card." Select that, but rather than add a new card, jut put in your current Library Card and PIN and sign back in. In some cases, this will resolves the problem. In other cases, it seems like the PIN needs to be reset in InfoSoup. If your are using the OverDrive app, you might also want to try downloading the new Libby app for OverDrive. You will have to sign in once, but everything in your OverDrive account should also be available in the Libby app.
If you need to reset your PIN, you can contact your local library or reset your PIN online. If you are able to login to your InfoSoup account, on your account page under your name on the left hand side of the page there is a link to "Edit pin." Enter your current PIN and then re-enter the same PIN under new pin. If you get an error message when trying to log in to InfoSoup with your current PIN, use the "Forgot your PIN?" link on login page to reset your PIN. Just enter your card number and a reset link will be sent to the email address on file for your InfoSoup account.
If none of the online options work to regain access to OverDrive, please contact your local library. We don't exactly know what is causing the error, but we are working with OverDrive to better understand the problem. Thank your for your patience.
The Hundred Lies of Lizzie Lovett is the current OverDrive Big Library Read Selection. From October 12 - 26 you can checkout the eBook or audiobook with no waiting lists. This young adult novel, by Chelsea Sedoti, is the story of misfit high school senior Hawthorn Creely and her creative obsession concerning the disappearance of Lizzie Lovett. Hawthorn "always hated" Lizzie, who was a popular senior when Hawthorn was a freshman in small-town Griffin Mills High School, but when she learns about Lizzie's disappearance, she dives head first into the mystery searching for answers. Read more about the book and author and join the discussion on the Big Library Read web site.
ANOTHER UPDATE: The RBdigital update scheduled for 7 pm on September 13th has been rescheduled for September 20th at 7 pm. This update is now expected to affect all RBdigital products, both web and mobile. The update may take up to 8 hours to complete.
OneClick digital Audiobooks and Zinio for Libraries magazines are now part of the RBdigital family. The content is the same, but the branding has changed. The audiobook web site has also be updated. The formerly known as Zinio for Libraries web page remains basically the same for now. With these sites you have access to over a hundred digital magazines and thousands of audiobooks, available any time from anywhere with your library card.
There is also a new RBdigital app to replace the OneClickdigital and the Zinio for Libraries apps. From the new app you can check out and read/listen to both magazines and audiobooks. For current users, your username and password will remain the same. New users can sign up at either the RBdigital Audiobook site or the RBdigital magazine site. The same login will work at either site and can be used when registering your app.
If you are having any trouble with the app or RBdigital web sites, please try contacting RBdigital or stopping by your local library.
If you are a current OverDrive user or are interested in getting started with eBooks and downloadable audiobooks, we recommend that you give Libby a try. Libby is a new app from OverDrive. It is the easiest way to use Wisconsin's Digital Library on your mobile device. The new app is available in the Apple App Store, Google Play, and the Windows Store. While you can continue to use the current OverDrive app, we think you will enjoy Libby's features and easy of use.
Visit the Libby Help page to answer all your questions or visit the Meet Libby page for a quick video introduction. Or just down load the app and give it a try. All you need is your library card and PIN to get started.